1.  DEFINITIONS
“Booking” means the period for which you have paid to stay at the Property.
“Property” means Middleton House Maleny, 3 Middleton Road, Witta Qld 4552, Australia and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
“Guest/s” means the person/s who stay overnight in the Property during the Booking. “Visitor” means a person a Guest permits to visit the Property during the Booking.
2.     ACCEPTANCE & RESPONSIBILITY.
•        Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3.   CHECK IN/ OUT
•        Check-in time is not before 2.30pm on the arrival date and check out time is not later than 10am on departure date.
•        Early arrival and late departure is subject to prior arrangement and availability.
•        You must notify Management of expected arrival time and a mobile contact number at least 1 day before arrival.
•        Check-in/check-out and key collection/return procedure will be as follows:
Upon receipt of your message with your expected arrival details the manager will send a return message with the keypad code for the digital lock.
Instructions for the digital lock-
Firmly press the back of your hand against the keypad and it will light up.
Enter the keypad code followed by the key lock icon which is in the bottom right hand corner
You will hear the door unlocking.
To lock the door when going out, hold the door closed and firmly press the back of your hand against the keypad and you will hear it lock.
If you are having any difficulties please phone Management on 0490 252 222
4.     PAYMENT / BOND
•        A deposit of 20% (minimum) must be received by the Management within 1 day after the booking is accepted . Bookings are not confirmed unless and until this deposit is received.
•         Payment in full must be received no later than 30 days prior to your arrival unless prior arrangement is made.
•        Payments of the amount due must be received in Australian dollars net of any bank or other transaction charges.
•        Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
•        We accept payment by the following methods;
a) Direct Deposit
Banking Details:
Account name: Wendy Ann Rice
Bank: Bank of Queensland
BSB: 124-001    Account No: 22262826
Please forward a funds transfer receipt to :  middletonhousemaleny@gmail.com
Please use the surname for the booking party as the reference on your bank transfer.  
b) Credit card payment
Please phone management, Wendy Rice, with your credit card details on 0490 252 222
c) PayPal payment
Please use PayPal link on our Website
5. CANCELLATIONS OR VARIATION
•        If you wish to vary or cancel your Booking, please contact us immediately on 0490 252 222
•        Your deposit is refundable in the event of a cancellation is within 4 weeks of booking arrival date otherwise the deposit is non refundable
•        Should you be eligible for a refund it will be made through your chosen payment method at the time of Booking.
•        A variation of the Booking, which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
•         An administration charge of $30.00 will be charged for any variation or cancellation.
•        If Management is able to re-let the Property for the period cancelled a further refund may be made less administration charges, commissions and expenses.
•        We have a minimum nights stay policy of 2 nights and 3 nights when there is a long weekend. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.
6.   UNAVAILABILITY
•        If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. fire, storm, damage, sale of property etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.
7.   PARTIES & FUNCTIONS
       Parties and functions require prior approval at the time of Booking and special conditions will apply including extra charges, guests remain responsible for persons attending, no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others, all noise to cease by 9pm and thereafter music and noise need to be reduced to a level that will not disturb neighbours.
•       Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
8.  LINEN AND TOWELS
  • Middleton House Maleny supplies the linen, pillows, blankets, towels and tea towels, which must be left      where supplied in the bedrooms or bathroom on departure. Please do not wash any of the linen supplied. If the linen requires laundering during your stay please ask the management to do this for you.
9. PETS
  • We only allow pets on the property if agreed in writing prior to arrival. The garden is fully fenced but bringing a pet is at the Guests risk. The type and number of pets must be disclosed at the time of booking, otherwise we reserve the right to terminate the booking without refund.
  • Please bring your pet’s bed or a sheet/blanket so they have their own sleeping and resting place as they are not permitted on beds, couches or any other furniture. Please bring a towel to clean your pet upon entering the house and bowls for their food and water. Please bring bags for picking up after your pet.
  • Before departing the property you must clean up after your pet(s) thoroughly including removing any droppings from the garden. If pet hair is found on beds, blankets, couches or cushions or any other soft furnishings guests will be liable for any necessary cleaning and steam cleaning. If pets damage any furniture or house fixtures by scratching or chewing, guests will be liable for any repairs or replacements. If necessary these costs will be charged to the credit card left as security on your booking.
  • All pets are to be flea and tick treated and well behaved. Well-behaved means under control at all times. Dogs are not to be left in the house, on decks/balconies, or in yards for prolonged periods of time unattended. If guests are absent from the property during the day for extended periods, they will make arrangements to have their dog attended to throughout the day. If dogs are left alone and bark constantly during the day this contravenes local noise laws, upsets neighbours, they may be asked to vacate the property without refund.
10. VACATING THE PROPERTY
  • You must vacate the property in the clean state you found it on arrival. This includes washing all dishes, emptying the dishwasher, cleaning the BBQ and removing excess rubbish that does not fit in the bins provided. Furniture is not to be moved. If the property is left in an untidy state or any furniture is moved you will be charged for damage to the furniture and flooring as a result, reasonable additional cleaning costs and the cost to hire a furniture removalist to reinstate furniture to its original location. The property must be left locked, if the property is left unlocked and theft occurs, guests will be liable for any missing property and change of lock costs.  All lighting, heating and air-conditioning must be turned off and appliances unplugged. The log fire must have the vent that supplies oxygen in the off position. On departure, all the property of Middleton House Maleny must be returned. Should any keys and TV /Air Conditioner remotes be missing or damaged the guest will be responsible for the full cost of the replacements.
11. YOUR OTHER RESPONSIBILITIES
•       All possessions of Middleton House Maleny are provided for your comfort and should not leave the property during your stay unless prior arrangements are made with the Manager
•    You must comply with all applicable instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and courtesy towards our neighbours.
•       You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay, you must notify us of this immediately. Management may recover from you repair or replacement cost (at Management’s discretion)
•       “Drunk and disorderly behaviour is not acceptable and will result in immediate eviction. Any costs incurred with the eviction will be payable by the guest including the cost of the call out a security guard or police officer. Any fines resulting from this are the responsibility of the guest.
•        Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund. All guests staying in the house are required to sign the guest register and fill in their full name, signature and form of ID being either a drivers license number or car registration number.
•        Disturbance to our neighbours, excessive noise, drunk and disorderly behaviour is prohibited and may result in immediate eviction without refund and extra charges may be made for security and other expenses. Any fines resulting from this are the responsibility of the guest.
         Smoking is not permitted inside the house. It is permitted on the verandas but not while sitting on soft furnishings. Smoking is permitted in the garden in a management-designated area. All butts must be extinguished and put in the council garbage bin. Butts are not to be put in household bins. Any damage caused by cigarette burns to the property will be charged to the credit card left as security for your booking.

Butts are not to be thrown in the garden.
•        In winter a log fire is available and logs are provided. Kindling can be found around the garden and along the road. The fireplace has a glass door and this must be kept closed at all times, except when adding logs. When the door is open it must never be left unattended. Embers can remain hot for many hours so the door must be kept closed after use. The fire should be put out when going out, going to bed or not being attended for an extended period of time.
12. PROBLEMS OR COMPLAINTS
•        In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
•        Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
•        Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.
13. LIMITATION OF LIABILITY
We do our best to ensure your booking arrangements are satisfactory, however we do not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to, incidents at the Property, owner cancellations, sale of a property, modifications made by the owner of the property that we have not been advised of, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
14. GUESTS REQUIRING OUTSIDE SERVICES
Guests that are getting married or going to weddings and wish to have hairdressers, make up artists, photographers, etc come to the house on the morning of the event are permitted to do so with prior consent from the manager.
All the suppliers offering a paid service must have their own Public Liability and other mandatory insurances and licenses under Queensland Law. Guests are to ensure that they only use suppliers that confirm in writing that they are insured.
Suppliers are required to sign the register upon arrival and confirm they have insurance.
NO responsibility is taken for guests’ personal property left on the premises. Landlord’s insurance does not cover (accommodation guests) loss of or damage to guests’ belongings.
Whilst all care and attention is taken by us to ensure the property is maintained and configured to a high standard and conforms with the descriptions on our website and representations made by us when booking, changes may be made to the property without notification
If you breach any of these Terms and Conditions, We reserve the right at our complete discretion and using reasonable judgement to terminate your booking and evict you from the property immediately. In such an event you will forfeit any future nights stay and we will not be liable to refund you for any forfeited nights.